Software maintenance agreements from commercial vendors purely support the software your organisation has purchased and provide upgrades and bug fixes. When utilising open source software, there is no guarantee of external support.
Our flexible technical support agreements go much further, by covering your organisation’s implementation of the software, business processes and data. We are also able to offer support for custom code, scripts and processes and can optionally implement pro-active maintenance processes to ensure that your solution continues to perform optimally.
We will work with you to define what elements of your solution are covered, the service levels and the amount of technical support you require annually.